Access all of our Unified Communications features in one place. Our desktop application allows you to view contacts, make and receive calls, monitor presence by seeing who's on a call, busy, available or off-line, and chat with other users on the system.
Our mobile app is designed to keep you connected wherever you are. Users can make and receive calls as if they were in the office. Their company's caller ID displays whenever they make and receive calls or when they chat.
Stay connected to your team wherever you go. Users can start or join a 50-person meeting with crystal-clear, face-to-face video, high quality screen sharing and instant messaging. Operates on desktop, tablet or mobile devices.
DG CLOUD UC FEATURES
- Call Analytics
- Call Queues
- Call Recording
- Desktop Integration
- Mobile app
- Custom greetings
- Find Me / Follow Me
- Music on Hold
- Online PBX Controls
- Ring Groups /Departments
- Soft phone
- Time-Based Routing
- Presence Status
- Voicemail Transcription
- Many more
Allows administrators to configure specific lines to enter an account code prior to calling specific destination types, such as international or long distance. These account codes can be either validated or invalidated.
Initiate a conference call using the feature buttons on the phone. This can be done at any time during an active call.
ANONYMOUS CALL REJECTION:
Users receiving an incoming call can reject the call, by pressing a "Deny", "Ignore", or "Reject" key on their phone.
Users can set up a rule to forward calls to a new number when they are already on a call, their line is busy, or unconditionally.
CALL GROUP LOGS:
Gives users the ability to view the Call Groups they are a part of.
Place a call that is in progress on hold.
Access call record information for individual lines. The call information is divided into categories: Dialed, Received, Missed, and Rejected.
Transfer a call to a new party with or without announcing the caller to the new party.
CALLER ID NAME & NUMBER:
Presents the calling party's name and/or number to the user via a phone screen prompt.
Alerts users when they are on a call and receive another call at the same time. They can choose to put the current call on hold and switch to answer the new call.
Instant access to the most frequently used features and settings on your desktop. Users can search and dial contacts from their desktop, just like they would from their mobile phone. Pop-up notifications tell users when they have an incoming call or a new message.
DO NOT DISTURB:
Lock all incoming calls to a particular line or phone. In the world of legacy phones, this feature is often called "Make Set Busy".
Allows for sequential or simultaneous ringing of available phones within a specified group. This feature is commonly used in Call Centers.
MESSAGE WAITING INDICATOR:
Informs users when there is an "unread" voice mail message in their inbox.
NEW MESSAGE ALERTS:
Notifies users when they have received a voice or fax message. The available notification methods are email, SMS, or phone call.
SELECTIVE CALL REJECTION:
Users can select numbers from which they do not wish to receive calls. Incoming calls from these numbers will be provided an announcement telling them their call has been rejected.
Users can set multiple devices (or numbers) to ring simultaneously when their Direct Dial number is called.
A shorthand option for dialing commonly used phone numbers. To perform this function, a user would typically dial a one or two-digit number that is already associated with a per-specified 10-digit phone number.
VOICE MAIL TO EMAIL:
Set an email address as a destination for voice mails to be delivered. This is a valuable feature for users on the go.
BUSINESS VOICE MOBILE APP:
Provides full phone access to users on their mobile phone through a smart phone application. Download this app from the iTunes or the Google Play store.
The Benefits of Cloud UC
No on-site phone system
Online portal to move/ add employees
Easy and inexpensive to upgrade
Remote worker and teleworker support